Sales Policies & FAQs
Shipping & Delivery
We ship all items USPS or UPS within and outside of the United States. Shipping prices are weight based. We are not responsible for uninsured packages. You may include insurance as an option to your shipping method during checkout. All orders placed during the weekend or on a public holiday will be processed on the next business day. Although we most often ship the same day orders are received, we guarantee shipment with 72 hours of receipt of order and/or payment. We ship during business hours 10am to 5pm Pacific Standard Time Monday through Friday. We do not ship on weekends.
We are glad to take overseas orders to most countries. We accept PayPal, Visa, MasterCard and American Express. Your package may be subject to import duties and taxes. You as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you. Customs declarations will be filled out accurately as required by U.S. law. We do not falsify any customs information or values. We value our international customers and will work with you to get the best possible safe shipping rates.
We insure all international parcels. USPS International is the most economical way to ship but the tracking is minimal. If you want your order to be fully tracked, please select Priority Mail International, UPS or DHL Those options are available at checkout. We insure all international packages.
We normally process and ship orders in the order received. If your package cannot wait to ship and needs to get out immediately, please email or telephone us for expedited shipping and we will do our best to accommodate you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. US Postal Service international shipments are first sent to a local hub in the United States. USPS tracking is concluded at this point. Risk of loss with respect to the products in your order is transferred from Earthly Adornments to you when your order is delivered to you. This does not affect our returns policy, below.
We will collect personal information from you, such as your name, email address, postal address and phone number when you make a purchase from us. We do not have access to or retain your credit card information. We do not share your information with any third party. Your personal information will never be sold or made available to any other company or service.
We use your personal information to process and fulfill your order, including sending you emails to confirm your order status and shipment. We may need to contact you to resolve a problem in order to complete your order, at which time we will attempt to contact you thru the shopping platform, email or telephone.
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as device information.
We collect Device Information using the following technologies:
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
- Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. We do not have access to or retain your credit card information. This is called Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with sales receipts and/or order confirmations). We do not sell your information or reveal it to anyone outside of this platform.
Additionally, we use this Order Information to:
- Communicate with you.
- Screen our orders for potential risk or fraud.
- Provide you with information or advertising relating to our products or services.
- We will send you occasional emails announcing sales, announcements and new products.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
We also use Google Analytics to help us understand how our customers use Earthly Adornments. How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, to the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
If you have questions and/or require more information, do not hesitate to contact us.
We pride ourselves on customers' satisfaction. Although it is our intention to display images and descriptions of each item that are true to material, color, size, etc., colors vary with individual monitors and some item details are inevitably missed. We recognize that the buyer is deprived of the tactile and visual experience when purchasing on the web.
We stand behind every item we sell, and we want you to experience total satisfaction with your purchase. Many retailers charge a restocking fee for returns; we don’t charge you one. If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund. (not including shipping). We do not do exchanges. Items must be in original condition and unaltered. Earthly Adornments is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms. For your own protection, we suggest that you purchase shipping insurance. We cannot accept returns items damaged after your receipt. You are responsible for return shipping and insurance. A refund will be made to the purchaser upon receipt of returned items if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit.
If you have questions or concerns about an item you’re interested in, please email us at email@example.com with your questions and we’ll get back to you within 24 hours, or call us at 707-823-8978.
Much of our bead collection is the result of many hours in closeout warehouses, yard sales, antique markets, antique stores and acquisitions of dealer collections. Some of our beads are unused vintage stock, also purchased more than 30 years ago. As a result, quantities of many of our vintage beads are very limited -- and we feel that those beads are special and rare because we can't replace them once they are sold. Given the time invested in seeking them out over the years and given that they are irreplaceable, we do not offer quantity discounts on vintage stock; however, we will negotiate quantity discounts on some new stock that can be reordered. Feel free to contact us.
We are happy to answer any questions you may have about any of the pieces you see -- or if you are looking for something specific - not all of our collection is currently online. We have a large collection of vintage jewelry, beads and components that we have not listed-- so please don't hesitate to email us if you’re looking for something specific.
Layaway is available at checkout using ShopPay or Lay-Buy
We buy vintage and antique beads or period jewelry collections by special arrangement.